At StarWalker Organic Farms, we take pride in delivering responsibly raised, premium-quality meats directly to your doorstep. Because our products are perishable, every shipment is carefully packed and shipped using our cold-chain standards to help ensure your order arrives in excellent condition.
Orders may take up to 5 business days to process before shipping. This allows our team sufficient time to prepare, inspect, and package your order to our quality standards.
Orders are processed in the order they are received unless otherwise noted.
For the purposes of this policy, business days are Monday through Friday, excluding major holidays.
We understand that plans can change.
If you need to modify or cancel your order, please contact Customer Service as soon as possible.
We will make every reasonable effort to accommodate your request. However, because orders begin processing quickly and many products are prepared specifically for shipment, we cannot guarantee that changes or cancellations can be made once an order has entered processing.
Once the shipping carrier has taken possession of your order, it cannot be canceled, rerouted, or recalled.
Perishable orders ship Monday through Thursday to minimize the risk of weekend transit delays.
Orders placed later in the week may be held until the following shipping day to help ensure product quality upon arrival.
Whenever possible, we select shipping services designed to deliver your order within two business days or less.
StarWalker Organic Farms carefully selects the shipping carrier and service that we believe will provide the safest and most reliable delivery based on your destination.
To protect the quality of your order, we do not intentionally ship perishable products using services estimated to exceed two business days in transit.
Carrier and service selections may vary based on destination, weather conditions, carrier network performance, and operational considerations to help maintain product quality.
Orders shipping to Hawaii and Alaska are shipped via FedEx Priority Overnight and are not eligible for free shipping due to the specialized service required.
Once your order ships, you'll receive an email containing your tracking number.
We encourage customers to monitor their tracking information and retrieve their package as soon as possible after delivery.
Please ensure someone is available to receive your shipment as soon as possible after delivery.
For best quality:
Because our products are perishable, we strongly recommend making arrangements for someone to receive your package on the expected delivery date whenever possible.
Once a shipment has been successfully delivered to the shipping address provided at checkout, customers are responsible for promptly retrieving and properly storing their order.
StarWalker Organic Farms cannot guarantee product quality for packages that remain unattended after delivery.
Unless otherwise specified, shipments are generally delivered without a signature requirement. Customers are responsible for monitoring tracking information and making arrangements to promptly retrieve their package after delivery.
It is completely normal for some—or even all—of the dry ice to have dissipated before your package arrives.
Dry ice is included to maintain safe temperatures throughout transit and is not expected to remain in every shipment.
The condition of your products—not the presence of dry ice—is the best indicator of whether your shipment arrived safely.
If your package arrives without dry ice, please review the Dry Ice Flow Chart below before contacting Customer Service.
Our products are carefully packaged using insulated liners and dry ice to maintain safe temperatures during transit.
If your meat arrives:
While we partner with trusted shipping carriers, delays occasionally occur that are outside of our control.
If your shipment arrives damaged, incomplete, or you have concerns regarding product quality, please contact Customer Service as soon as possible.
To allow us to properly investigate your claim, you must contact Customer Service within 72 hours of the carrier's recorded delivery date and time. Claims submitted after this period may not be eligible for review or resolution.
To help us evaluate your claim as quickly and accurately as possible, we strongly recommend providing the following:
If you have access to a food thermometer, we also recommend including a photo displaying the internal temperature of the product. Temperature readings, along with photo documentation, greatly assist our Customer Service team during the claims investigation process.
Providing photos and temperature readings is not required in every situation, but doing so helps us resolve claims more efficiently and determine the appropriate resolution as quickly as possible.
If a claim is determined to be valid, StarWalker Organic Farms will determine the appropriate resolution based on the circumstances.
Depending on the circumstances, StarWalker Organic Farms may offer one or more of the following remedies:
All claims are reviewed individually, and resolutions are provided at the sole discretion of StarWalker Organic Farms.
Customers are responsible for providing a complete and accurate shipping address at checkout.
We do not ship perishable orders to P.O. Boxes. Please provide a valid physical street address where someone can promptly retrieve your package upon delivery.
Please verify that all shipping information is accurate, including:
StarWalker Organic Farms is not responsible for delays, delivery issues, additional shipping charges, returned packages, or product loss resulting from incorrect, incomplete, improperly formatted addresses, or shipments directed to unsupported delivery locations.
If a package is delayed or returned because of an address discrepancy, we cannot guarantee the condition of perishable products.
If you notice an error after placing your order, please contact Customer Service immediately. While we will make every reasonable effort to update your order before shipment, address changes cannot be guaranteed once an order has entered processing.
We work hard to keep our products in stock and fulfill every order as requested. Occasionally, an item may become unavailable due to temporary supply shortages or processing delays at our processing facility.
If this happens, we will generally ship the remainder of your order on schedule to avoid unnecessary delays, as our products are perishable and require careful cold-chain handling.
If an item cannot be fulfilled:
If a significant portion of your order is unavailable or the missing item substantially affects your purchase, we may contact you before shipping to discuss the best available options.
Our goal is to deliver your order as quickly as possible while ensuring every product meets our quality standards. We appreciate your understanding should an inventory issue occur and apologize for any inconvenience.
StarWalker Organic Farms closely monitors weather conditions, carrier network performance, and other factors that may affect the safe delivery of perishable shipments.
To help protect your order, we may delay shipment or upgrade shipping services when severe weather or carrier disruptions are expected. These decisions are made to help ensure your products arrive in the best possible condition.
While we make every effort to ship orders using services designed to maintain our cold-chain standards, StarWalker Organic Farms is not responsible for carrier delays caused by weather, natural disasters, mechanical failures, labor disruptions, or other circumstances beyond our reasonable control.
If a carrier delay occurs, we encourage customers to inspect the condition of their products upon arrival rather than relying solely on the estimated delivery date or the presence of dry ice.
If you believe your order was affected, please contact Customer Service within 72 hours of the carrier's recorded delivery date and time. We will review each claim individually and determine the appropriate resolution based on the condition of the products upon arrival.
At StarWalker Organic Farms, we believe that protecting the quality of your food should go hand in hand with protecting the environment.
We are committed to using packaging materials that help preserve product integrity while reducing our environmental impact whenever practical.
To maintain the frozen quality of your order, we use high-performance 1.5-inch IPC CelluLiner® insulated liners, which provide excellent thermal protection while helping reduce the amount of packaging material required. These liners allow us to maintain a dependable cold chain throughout transit while supporting our commitment to more sustainable shipping practices.
Whenever possible, we seal our shipping boxes with kraft paper tape instead of traditional plastic packing tape. This choice better aligns with our commitment to using more environmentally responsible packaging materials.
We also work to minimize the use of plastic throughout our shipping process whenever practical. While certain components, such as vacuum-sealed packaging, remain necessary to ensure food safety and product quality, we continually evaluate new materials and packaging methods that reduce waste without compromising freshness or safety.
As packaging technology continues to evolve, StarWalker Organic Farms remains committed to adopting innovative, environmentally conscious solutions that help protect both your order and the world around us.
To continuously improve our shipping performance and maintain the integrity of your order, StarWalker Organic Farms may occasionally make changes to packaging materials, box sizes, insulation, dry ice quantities, or other shipping components.
These variations are based on product type, seasonal temperatures, shipping destination, carrier service, and ongoing improvements to our cold-chain process.
Packaging may vary from one shipment to another and should not be interpreted as a reduction in product quality or care. Our priority is always to ensure your order arrives in the best possible condition while continually improving our shipping methods.
We want every customer to have an exceptional experience.
If something is not right with your order, please contact Customer Service within 72 hours of delivery so we can review your concern and determine the most appropriate resolution.
If you have any questions regarding your order or shipment, please contact our Customer Service team.
Thank you for choosing StarWalker Organic Farms.
We appreciate your trust and are committed to delivering responsibly raised, premium-quality meats with the highest standards of care—from our farm to your table.
